Guarantee / Refund

THE GUARANTEE

If for any reason you are not completely satisfied with a product, we will be happy either to replace the item or to refund your money (for Internet customers only). Simply follow the instructions below and return the product/s to us at the addresses listed.

  • Goods should be returned within four weeks of the order date in their original packaging with all the labels/tags.
  • To comply with Australian Government Health Regulations they must be unworn and unwashed.
  • So that we can monitor and improve our customer service we ask that you include the receipt you received with your parcel and indicate why you have returned the goods.
  • The customer will need to pay for postage of the returned goods.

 

If you would like the goods to be returned, please forward to the following address:

Melanoma Institute Australia
40 Rocklands Rd Wollstonecraft
New South Wales AU 2065

If you would prefer a refund, we will credit your card for the amount of the goods excluding delivery charges (if any). Please email your refund instructions to the following email address: info@melanoma.org.au